AEG Technology Solutions Corporation

Customers may request cancellation by emailing info@aegtechsolutions.com with their reference number and payment details. AEG will review the stage of the project and provide an itemized statement of work performed and costs already committed.

Before work begins or materials are ordered, payments for the cancelled scope are refundable. After work begins, the refundable balance is the payment received less documented, reasonable charges for completed work and materials specifically purchased or committed for the approved project. Any recoverable supplier credits will be included in the calculation. Downpayments are not automatically forfeited in full.

Customers should report defective equipment, incorrect deliveries, or service issues to AEG. AEG will assess the concern and provide repair, replacement, completion of the service, or refund as applicable under Philippine law and the written project agreement. This policy does not remove statutory consumer rights. A change of mind alone does not automatically entitle a customer to a refund for conforming goods or completed services.

Software project fees depend on the agreed scope and milestones. Cancellation refunds account for completed and accepted work and documented commitments. Subscription cancellation stops the next renewal; amounts for the unused portion of the current service period are reviewed against the written subscription agreement and applicable law. AEG will not automatically renew or charge a customer without the agreed authorization. If AEG cannot deliver the agreed service, the customer may request a refund for the undelivered portion.

AEG will acknowledge requests within two business days and aim to provide a decision within seven business days after receiving complete supporting information. Approved refunds will be initiated within seven business days, normally through the original payment method. Bank or payment-provider posting times may vary. AEG will explain any delay and provide the refund reference when available. Never send passwords, access codes, full card numbers, or card security codes with a refund request.

Payment processing fees, if charged to the customer, are displayed before checkout. Treatment of those fees on a refund follows applicable law and the payment provider's rules; AEG will disclose any permitted deduction. Duplicate or excess payments will be investigated and the confirmed excess refunded. Deleting a payment record in AEG's internal system does not cancel a payment or initiate a refund.

AEG TECHNOLOGY SOLUTIONS CORPORATION

Unit 2E, NHJ Building, B1704-B, Governor's Dr, Barangay Muzon, Naic, 4110 Cavite, Philippines

(046) 419 4610 | +63 927 661 9725 | info@aegtechsolutions.com

Facebook: https://www.facebook.com/AEGTechSolutions